Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you ("User," "you," "your") and ADEL COMPANY LLC ("Company," "we," "us," "our"), a Florida limited liability company with its principal place of business at 7901 4th St N, STE 300, St. Petersburg, FL 33702.

By accessing or using the ADEL CRM platform, the client web application at https://app.ai.adel.company, our APIs, mobile applications, and any associated services (collectively, the "Service"), you agree to be bound by these Terms. Niche marketing sites (for example vertical landing pages) may link to the Service; those sites are not the only entry point. If you do not agree, do not use the Service.

2. Description of Service

ADEL CRM is a vertical CRM platform with built-in AI-assisted workflows, lead generation and advertising tools, telephony, payments integrations, and analytics for high-ticket businesses. The Service may include: lead generation and management, advertising campaign management, dashboards, reports, integrations, billing, and related tools. We may change, suspend, or discontinue any part of the Service with reasonable notice where feasible.

3. Account Registration and Security

• You must provide accurate, current information when registering and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must notify us promptly of any unauthorized access or breach of security.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws or regulations.
• Transmit any harmful, offensive, or unlawful content, or content that infringes third-party rights.
• Attempt to gain unauthorized access to the Service, other accounts, or our or any third-party systems or networks.
• Use the Service to send spam, run fraudulent campaigns, or collect data in a way that violates privacy or advertising policies (e.g. Meta, Google).
• Resell, sublicense, or commercially exploit the Service beyond your own business use as permitted by your plan, unless we agree in writing.
• Reverse engineer, decompile, or attempt to derive source code of the Service (except as allowed by applicable law).
• Use the Service in a manner that could damage, overburden, or impair the Service or our infrastructure.

We may suspend or terminate access if we reasonably believe you have violated these Terms or acceptable use.

5. Fees, Payment, and Refunds

• Fees are as stated in the Service (including the Plans / Paywall screen and checkout) for your selected plan or add-on. We may change fees with advance notice; continued use after the change constitutes acceptance where permitted by law.
• You must pay all fees when due. Failure to pay may result in suspension or termination of the Service or of specific features (e.g. telephony or ads).
• Refunds and wallet balances are described in detail in our Refunds & wallet balances policy. Subscription fees are generally non-refundable except where required by law or as we expressly agree in writing.
• All amounts are in USD unless otherwise indicated. You are responsible for any taxes (e.g. sales, VAT) where applicable.

6. Product-specific policies

The following documents are incorporated by reference and form part of your agreement with us when you use the relevant features:

• Telephony & phone numbers — numbering, subscription continuity, and permanent release of numbers.
• Leads & advertising campaigns — delivery timelines, campaign launch, origin of leads, and fair distribution.
• Payments & platform fees — ADEL Payment (Stripe Connect); standard platform fee and when your rate may differ; separate from Stripe processing.

7. Intellectual Property

• The Service, including but not limited to software, design, text, graphics, logos, and documentation, is owned by ADEL COMPANY LLC or its licensors and is protected by copyright, trademark, and other laws.
• We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business use in accordance with these Terms.
• You retain ownership of your data (e.g. leads, contacts, content you upload). You grant us the rights necessary to operate the Service (e.g. to store, process, and display your data and to send it to third-party integrations you configure).

8. Data and Privacy

• Our collection and use of personal data is described in our Privacy Policy. By using the Service, you consent to that policy.
• You are responsible for ensuring that your use of the Service and any data you collect or process complies with applicable privacy and data protection laws (e.g. GDPR, CCPA) and that you have appropriate consent or legal basis where required.
• We may process data in the United States and other locations where we or our service providers operate.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, ADEL COMPANY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. USE IS AT YOUR SOLE RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL ADEL COMPANY LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, REVENUE, OR GOODWILL) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO FEES WERE PAID, ONE HUNDRED U.S. DOLLARS ($100)).

Some jurisdictions do not allow the exclusion or limitation of certain damages or implied warranties; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless ADEL COMPANY LLC and its members, managers, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or any law or third-party right; (c) your content or data; or (d) any dispute between you and a third party in connection with the Service.

12. Termination

• You may stop using the Service and close your account at any time, subject to any contractual commitment (e.g. minimum term) stated at purchase.
• We may suspend or terminate your access to the Service, with or without notice, for breach of these Terms, non-payment, or for any other reason we deem necessary to protect the Service or others.
• Upon termination, your right to use the Service ceases. We may retain your data as described in our Privacy Policy or as required by law.

13. Governing Law and Disputes

• These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.
• Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of such courts.

14. General

• Entire agreement. These Terms, together with our Privacy Policy, the product-specific pages linked above, and any order or plan terms referenced in the Service, constitute the entire agreement between you and ADEL COMPANY LLC regarding the Service.
• Changes. We may modify these Terms from time to time. We will post the updated Terms and update the "Last updated" date. Material changes may be communicated via the Service or email. Continued use after the effective date of changes constitutes acceptance.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Waiver. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms or our rights and obligations without restriction.